Shipping policy

Deliveries

We only deliver to the Maryland (Ocean City and Ocean Pines) beach resort areas. Delivery fees apply and can be selected as part of the checkout process. The delivery rate is $20, which includes drop-off and pick-up. If you are placing an order within 72 hours of your rental date please email or call us to place an order. A $30 rush delivery will be applied to the total balance.

Deliveries begin at 10 AM and will continue until all deliveries are completed, but no later than 6 PM on the same day. However, there may be deliveries that extend beyond the 6 PM hour due to unforeseen events (traffic, emergency, etc), but we will try our hardest to have your order delivered within a reasonable time period.

If you are ordering set-up service, please be aware that we may not be able to gain access prior to your arrival if you are renting through a private owner or if you fail to put access information in the appropriate section(s) during the checkout process. If access is not available at the property prior to your arrival, you will be notified at the phone number you have provided and other arrangements will be made. (We will try to get in while the cleaning company is there, but cannot guarantee access will be granted). We apologize for any inconvenience this may cause. For cancellations and/or returns, please refer to the Refund Policy.

Return of Items

Pickup of items at the end of your rental period will begin at 9 AM. You do not need to be present at the time of pickup. Please leave items outside the front door of your rental unit. We do not have access to the inside of your unit. Items need to be ready by 9 AM for pickup. A $20 charge will be charged to your credit card on file if any items are not ready to be picked up after 9 AM or are inaccessible by our pickup team.